There are loads of improvements to existing features which I think will make them more useful to end-users. Dynamic Forms now being available on Accounts, Opportunity and Contact pages gives flexibility to what we’re showing users on some of the most common record pages, which brings a really useful level of personalisation.
Collaboration around reports in Slack will provide a really useful way to get insights and actions out of customer data. Rather than having hundreds of reports which are looked at once and never opened again, using the Slack & Salesforce integration to create conversations around trends and key information provides a great way to guarantee engagement with your analytics.
I also like the new To Do list which can be docked within the utility bar. Giving users the ability to see, sort and organise all tasks within one screen provides a great way to manage their workload.
Rowan - Director and Salesforce Consultant