Salesforce Service Cloud
Offer sector-leading customer experience with efficient, automated, processes and an end-to-end digital journey to create engaged customers and improved Lifetime Value with Service Cloud.
What is Service Cloud?
Service Cloud is a fully customizable cloud-based Customer Relationship Management (CRM) that helps you provide great customer experiences in an efficient manner. The product allows you to automate your Case handling and offer bespoke account handling processes.
How can Service Cloud help your business?
Service Cloud ensures higher quality, longer-lasting engagement with your clients - enabling you to build a relationship that increases Customer Lifetime Value while creating more loyal, repeat customers.
In addition to creating more valuable customers, when applied correctly the level of automation within Service Cloud can guarantee more efficient, streamlined processes - helping you save on additional staff costs, and to get issues resolved fast.
The flexibility of Service Cloud ensures that however you engage with your customers, you’re covered: whether it’s field service, web chat, Computer Telephony Integration (CTI) or email.
Service Cloud Features
With proper set-up Service Cloud enables efficient, automated, and personal customer service. There are a huge variety of features including:
Service Cloud & Inardua
Our LaunchPad for Service Cloud is focused on getting you up and running quickly, at a fixed price, and with key service features set up to be used from Day-1. Along with getting your platform launched, we’ll engage in full-scale Discovery and deliver a Roadmap of long-term features which could benefit your organisation.
Alternatively, our Servive Cloud Implementation service is available for those in need of full-scale digital transformation or if you have fully developed existing processes that need replicating in your new CRM.
We pride ourselves on user-focussed Discovery, and our Consultancy service for Service Cloud is carried out to review processes and identify areas where your ROI from the Salesforce platform can be maximised - through efficiency, automation, and user adoption.
Case Study
Amplifying Veolia’s ability to achieve impact
Amy Healy
Practice Lead