Salesforce Field Service

Extend Service Cloud functionality and provide comprehensive workforce management and visibility for your employees who work on-the-move.

What is Salesforce Field Service?

Salesforce Field Service provides users with a powerful, highly customisable, mobile-friendly hub for managing their field service operations.

How can Salesforce Field Service help your business?

Field Service is perfect for businesses who have a significant volume of staff working in the field. In particular, Field Service is valuable for those companies where there are complex work patterns, multiple territories, and various different specialised roles involved in delivering remote service.

The product provides the means to manage every part of the process from the dispatch of the correct field-agents, engagement with the customer who is being served, and mobile communication, information and updates provided to the employees out in the field.

You’ll benefit from speedy and successfully completed appointments, reduce your cancellations, and ensure you have the right people for the job to ensure customer satisfaction. Field Service sits alongside the wider suite of Salesforce products, so you will have access to a 360 degree view of customer data, ensuring actionable insight and the ability to provide bespoke, personalised customer experiences.