Salesforce Anywhere
Adjusting to the New Normal: Salesforce Anywhere
In our last blog post we touched on the inevitable rise of homeworking and the new requirement for increased flexibility;
We know that now, more than ever, flexibility in how, where, and when we work is needed - and with the help of Salesforce, we can help provide you with the tools and set-up to support home working, effective team management, and efficient work processes - so even in challenging times you can be confident of success.
We’ve already seen Salesforce launch Work.com, a tool aimed at aiding organisations react to Covid-19 and to help them reopen as quickly and safely as possible.
And yesterday we saw the launch of Salesforce Anywhere.
Salesforce Anywhere is a combination of platform services, some existing (Customer 360, Mulesoft, Tableau) and some new (Salesforce Anywhere app), to facilitate the anticipated longer term move to flexible working.
“The COVID-19 crisis has taught us that companies must be able to sell, service, market and collaborate from anywhere, and that won’t change in a post-pandemic world,” said Bret Taylor, President and COO Salesforce. “With Salesforce Anywhere we’re empowering customers of every size, location and industry to digitally transform with confidence in this all-digital, work-from-anywhere world."
Salesforce Anywhere combines:
Salesforce 360 – a single customer view combining Sales, Service & Marketing functionality
New Collaboration Tools – the Salesforce Anywhere app embeds chat, video, alerts and comments directly into the Salesforce Platform
Employee Data Model – already used within Work.com, the Employee Data Model provides the foundation for organisations to develop employee apps and better integrate with core systems which house employee data (think Workday, Cornerstone)
Mulesoft for integration and Tableau for analytics
Trailhead – to facilitate training
The biggest new item here is undoubtedly the Salesforce Anywhere app – put simply this is Slack or Teams type functionality, embedded right in Salesforce.
You can get a flavour of what this will look like in the video below.
We’re looking forward to getting a closer look at Salesforce Anywhere in July!
